RIGHT OF WITHDRAWAL
The customer has the right to withdraw his/her contractual statement within 2 weeks in written form (e.g. letter, Fax, E-Mail) or by returning merchandise without giving reasons. The cancellation period begins, as soon as the customer receives these rights of withdrawal, the articles of agreement including our terms and conditions as well as the information, which are included in the ordinance after. The withdrawal should be addressed to: Denicotea GmbH, Frankenforster Str. 142, 51427 Bergisch Gladbach, Tel.: +49 (0)2204 - 61097, Fax: +49 (0)2204 - 22569, Email: email@example.com
In case of exersion of the right of withdrawal, services on both sides have to be returned. In case of exersion of the rigth of withdrawal, the customer is obliged to return, if the merchandise can be shipped in a package. In case the merchandise cannot be shipped in a package, we will pick it up. We bear the cost and danger in case of return and withdrawal. However, the customer has to bear the cost of return if the prize of the returned merchandise does not exceed the amount of 40,00 EUR or if, in case the prize of the merchandise is higher, the customer did not yet pay the merchandise at the time of the withdrawal, except the delivered merchandise does not comply with the ordered merchandise.
In case the customer cannot or cannot patially or only in a declined condition return, he/she has to pay compensation for the value of the merchandise. This does not apply, if the decline of the merchandise can be traced back exclusively to the control of the customer - similar to the possibility of control/check of merchandise in a retail store. By the way, the customer can avoid paying for compensation by not using the merchandise like his personal possession and by avoiding any action that might affect the value of the merchandise.